Customer Care
Simple habits that keep your Merca pieces bright, comfortable, and ready to wear every day.
All our jewelry is tested for extended wear. Created with 18k gold plating infused on a stainless-steel base, pieces are durable — and still benefit from a little care.
A quick overview of how your pieces are made and how they age.
Every piece is tested for everyday wear. Our 18k gold plating sits on a stainless-steel base for strength and lasting colour.
All metals naturally oxidize over time. A little maintenance keeps your Merca pieces looking their best for longer.
You can wear them in water, but skip the ocean and chlorine pools to protect the plating and finish.
Gentle cleaning is enough for gold-plated jewelry and watches.
Lightly wipe your jewelry with a soft cloth to remove oils, lotions, and everyday residue from the surface.
Each purchase includes a jewelry cleaning cloth. Use it to polish and bring back the shine of your pieces.
Do not use harsh cleaners or chemicals that are not made specifically for gold-plated jewelry.
These small changes make a big difference over time.
Do not spray perfume directly onto your jewelry. Keep pieces away from lotions, body sprays, and hairspray. Put jewelry on after your beauty routine.
Do not store jewelry in high-moisture rooms like bathrooms. A dry, cool place (or a pouch) is better.
Our pieces can handle water, but we recommend not wearing them in the ocean or chlorine pools.
Avoid tossing pieces loosely with other metal items that can scratch or tangle chains and clasps.
Tip: put on jewelry last — after perfume, lotion, and hairspray — so chemicals don’t sit on the plating all day.
We’re happy to help with cleaning tips or product-specific advice.
