Customer Care
Clear timelines, transparent rates, and how we handle partial stock — so you know what to expect after checkout.
How long shipping usually takes by destination.
Orders within Nairobi and surrounding areas ship within 24–48 hours, Monday–Saturday, 10:30am–6:00pm.
Orders outside Nairobi but within Kenya are shipped within 2–3 working days.
International orders are shipped within 3–5 days.
What you see at checkout and how we ship when stock is partial.
Rates are based on your region / location. Before the final checkout page, you’ll see the shipping cost and can decide whether to place the order.
If an item goes on back order, we ship the in-stock part of your order first. When the rest is available, we ship it separately — with no extra shipping or handling charge for the second shipment.
Local dispatch runs Monday–Saturday, 10:30am–6:00pm. Orders placed late in the day or on Sunday may start processing the next business day.
Note: shipping cost is shown before you complete checkout. You can cancel the order if the rate doesn’t work for you.
A few details that make delivery smoother.
Double-check city, phone number, and delivery notes at checkout so your order reaches you without delay.
Some locations offer pickup (including CBD). Choose the option that suits you when selecting your city at checkout.
You’ll receive updates as your order moves from processing to dispatch. Reach out on WhatsApp if you need a status check.
Questions about rates, remote areas, or international delivery? Message us — we’re happy to clarify before you order.
Chat with us on WhatsApp for rates, remote areas, or order tracking.
